Circuit City can kiss my ass!

The following e-mails outline the stupidity of Circuit City and their lack of interest in keeping long-term customers who have spent 10's of thousands of dollars in their fucking stores.

I state now, that I will no longer give Circuit City, or any company connected with them, any business whatsoever. If you know of a company that is associated with Circuit City, in any way, please let me know and I'll add them to this page of people who officially suck ass. Thanks.

On May 31 2002 at 17:31:46 EDT bill a@t billzhouse.com wrote:

 From: bill a@t billzhouse.com on 05/31/2002 05:31 PM AST

 To:   ccity_customer_support@circuitcity.com
 cc:
 Subject:  Service Centers from bill a@t billzhouse.com


 **********************************************************************
 *           Email from CircuitCity.com eCommerce Website             *
 **********************************************************************

 EMAIL_ADDRESS: bill a@t billzhouse.com

 DATE_SENT: 05/31/2002

 TIME_SENT: 05:30:27 PM

 SENDER_NAME: William Mihan

 SELECTED_OPTION: Service Centers

 PHONE_AREA_CODE: xxx

 PHONE_EXCHANGE: xxx

 PHONE_BASE: xxxx

 PHONE_EXT:

 MESSAGE: I purchased an extended warranty for my refrigerator.  I just
 called to get it repaired because the doors are falling off and your
people refused me the service that I paid for.  DOORS FALLING OFF 
ARE "NOT" COSMETIC!!!

 I will now commence to tell EVERYONE I know (between 2-3k people) how
awful you guys are.  Congrats on losing a long term customer.




From: riquita_knox@circuitcity.com on 06/02/2002 02:04 PM AST

To:   ccity_reply@notes.ccs.com
cc:
Subject:  Re: Service Centers from bill a@t billzhouse.com
      [CML2002053100001069478335]

Dear William Mihan :

Thank you for submitting your on-line concern regarding the service on your
refrigerator.  We welcome customer feedback to ensure that your questions
and concerns are answered.

Unfortunately, your warranty would only cover mechanical defects due to
normal wear and tear on your unit. Any parts that are loosened or have
broken would be considered accidental/cosmetic damage.

I do apologize for any inconvenience that this may have caused. Again, I
thank you for contacting our website.

Sincerely,

Riquita Knox
Customer Support Coordinator



 On June 2 2002 at 14:12:32 EDT Bill Mihan  wrote:

 From: "Bill Mihan"  on 06/02/2002 11:12 AM MST

 To:   ccity_customer_support@circuitcity.com
 cc:
 Subject:  Re: Service Centers from bill a@t billzhouse.com
       [CML2002053100001069]


 The doors are falling off because the nut *internal in the fridge* is
 stripped and I can't screw the door on tightly.  This is causing the
 doors to fall off and *is* due to normal wear and tear... I have no 
 idea why the nut is stripped.




 From: riquita_knox@circuitcity.com on 06/02/2002 02:43 PM AST

 To:   ccity_reply@notes.ccs.com
 cc:
 Subject:  Re: Service Centers from bill a@t billzhouse.com
       [CML2002060200000566480783]


 Dear Bill Mihan:

 Thank you for your prompt response.  Unfortunately, this is considered
 cosmetic damage and is not covered under the warranty. I do apologize
 for any inconvenience this may cause.

 Sincerely,

 Riquita Knox
 Customer Support Coordinator




On June 2 2002 at 15:39:25 EDT Bill Mihan  wrote:

 From: "Bill Mihan"  on 06/02/2002 12:39 PM MST

 To:   ccity_customer_support@circuitcity.com
 cc:
 Subject:  Re: Service Centers from bill a@t billzhouse.com
       [CML2002060200000566]

 I was told, when I purchased my "extended service plan" from you that it
 would cover anything.



From: riquita_knox@circuitcity.com on 06/02/2002 05:44 PM AST

To:   ccity_reply@notes.ccs.com
cc:
Subject:  Re: Service Centers from bill a@t billzhouse.com
      [CML2002060200000621480888]


Dear Bill Mihan:

I do apologize for the inconvenience that you are experiencing. There may
have been some mis-communication at the time of sale. Unfortunately, our
ESP does not cover all issue that may arise with your unit. It will cover
mechanical defects due to normal wear and tear, but it does not cover
cosmetic damage or accidental damage. The issue that you have with your
refrigerator is cosmetic/accidental damage, and we will not be able to
cover this.

Again, I apologize for the inconvenience and thank you for visiting our
website.

Sincerely,

Riquita Knox
Customer Support Coordinator



From: "Bill Mihan" 
To: ccity_customer_support@circuitcity.com
References: <5710.1023054295439.JavaMail.KnoxR@TB1656KNOXR>
Subject: Re: Service Centers from bill a@t billzhouse.com [CML2002060200000621]
Date: Sun, 2 Jun 2002 14:50:26 -0700

DOORS FALLING OFF IS NOT COSMETIC!!!

I have reported this to 7 On your Side, a San Francisco news station that
sticks up for consumers, and you can try and explain to them how doors
FALLING OFF is cosmetic.   In addition, I will be reporting this to Channel
4 News, since they also have a consumer fight-back segment, and the Better
Business Bureau first thing tomorrow morning.

Bill

Footnote: since those bastards at Circuit City would not service the refrigerator, and bring it back to "as purchased" condition, as stated in the extended warranty plan, I moved the doors so they open from the other side, this addresses the problem but now the doors open from the other side and it's sorta odd.

In any case, as I've resolved the situation, without the help of Circuit City, I will not be following up with the other news station nor the BBB. There's no point.

So... I'm now *not* going to accept ANY service from Circuit City, I will no longer shop there ever, and I'll spread the word about the way they treat their long-term customers. As far as I'm concerned, those fuckers can go clear out of business!

UPDATE: 6/6/02

I just closed my account, and it felt SO GOOD!!! You can close your account by calling 1-800-477-6761

If you closed your account after reading this, submit your name for inclusion on this page (first name, last initial ok).